Responsible Lending at Casheroo Finance

At Casheroo Finance, we are dedicated to safeguarding our customers by adhering to responsible lending practices. We understand the importance of lending responsibly and are committed to approving loans only when we are confident that our customers can comfortably meet their repayment obligations.

Continuous Improvement

We recognise the ever-evolving nature of the financial landscape and are committed to regularly reviewing and enhancing our systems, processes, and lending practices. This ensures that we consistently uphold our commitment to responsible lending.

Supporting Our Community

As the cost of living impacts disposable income, the demand for small to medium-term loans has grown, particularly among those with lower incomes. Traditional banks have become more hesitant to approve loans, leaving many individuals without viable options. Casheroo Finance aims to fill this gap by offering ethical lending solutions that protect consumers from unfair practices and help them avoid financial distress.

Our Ethical Approach

We pride ourselves on being an ethical business that prioritises community welfare. Our stringent lending practices include safeguards to ensure that our customers can afford their loans and avoid falling into a cycle of debt. We believe that everyone deserves access to credit without the risk of exploitation.

Meeting Market Demand

Through comprehensive market analysis, we have identified a strong demand for our services among customers who require additional financial support. Our focus is on serving those whom traditional banks have overlooked, regardless of their location.

Customer Care

We genuinely care about our customers. We strive to keep you informed throughout the application process and provide support as a valued customer.

Accessibility

We accept loan applications 24/7, allowing you to apply online at your convenience. Our user-friendly online dashboard lets you track your application status, finalise your loan, or check your balance.

Customer Support

Our dedicated customer service team is available from Monday to Friday, 09:30 AM to 4:30 PM (except public holiday) to assist you. We are committed to providing the flexibility and support you need, ensuring that our products offer genuine benefits to our customers.

Our Responsibilities

In addition to our rigorous credit assessment policies, we comply with the National Consumer Credit Protection Act (NCCP Act). Our staff undergo regular training to ensure they fulfil their responsibilities effectively.

We keep our business partners informed about our products and services, including any changes in fees, rates, and lending criteria. As a member of the Australian Financial Complaints Authority (AFCA), we are committed to resolving any disputes fairly and transparently.

Suitability Assessment Obligations

Under the NCCP Act, we must not enter into a credit contract with you if it is unsuitable. A contract is deemed unsuitable if you are likely to face financial hardship or if it does not meet your requirements and objectives.

To determine suitability, we conduct reasonable enquiries into your financial situation and objectives. This helps us understand your need for credit and your ability to meet repayment obligations.

Your Right to a Suitability Assessment Copy

If your credit application is approved, you have the right to request a copy of our suitability assessment within specified timeframe, free of charge.